Shipping & Returns

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order from Canada, shipping and handling costs are already included.  

Products are either shipped from our warehouse in Ontario, Canada, by Canada Post, or are shipped directly by air from our partner companies in Korea. In either event, you will receive a tracking number, which can be tracked at the Canada Post website.  Product(s) will be shipped within 1-2 business days after an order is placed. Customers will receive product(s) within 5-7 business days after the order is placed.

When you place an order from the US, a flat shipping and handling costs of $12.95 CAD will be charged.  You will receive your items within 5-10 business days.

When you place an order out of Canada or the US, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return Address: DearMint Pet Supplies, P.O. Box 64035, Royal Bank Plaza, Toronto, Ontario, M5J 2T6 Canada